The Evolution of PABX systems in UK

PABX systems UK, also known as private automatic branch exchange, have a long history. Today, companies carry out their internal communication smoothly, thanks to this system, but it was not always so efficient or manageable as it is now.

History

A private automatic branch exchange is actually a telephone exchange solely for the use of a private enterprise. The purpose of such a telephone switching system is to provide effective communication within a large organisation. When these phone systems were first used, an operator was needed to manage the calls but as progress was made in the technological world, an operator was no longer necessary as the system is now automatic.

Important Features

An automatic switching system has many important features. First, it has an automated attendant also called a virtual receptionist. It also has an auto dialler, which plays a recorded message and connects the caller to the person they want to talk to. Further, it has the additional features of automatically distributing calls to a particular group of agents. Apart from that, a telephone system like this also has other interesting features such as automatic ring back or auto redial. This enables automatic dialling by the phone and it is used usually when the original caller is trying to call someone but the line is busy.

Call forwarding, also known as, call diversion is another function present in telephone switching system. They enable a call to be forwarded or directed to another destination. Conference call is another telephony feature which is very important for business purposes. This allows more than one called party to participate in the conversation. Voicemail or voice message allows the exchange of voice messages between users. Moreover, another feature called call blocking or call screening allows the user to block incoming calls from certain telephone numbers.

Current Advancements

Internet has now become a major role player in telephony. So many modern telephone exchanges now use Internet Protocol to communicate. This enables your voice to travel over the internet during a call and not over telephone lines. This has revolutionized the world of communication because now it means that if there is an internet connection then you can easily make or receive a call and that you can now make very cheap phone calls to international destinations.

PABX systems UK had originally started as a telephone exchange system with an operator but have now entered the 21^st century with myriad features and have evolved even further with the help of the internet. For more information, visit Rent Business Phones or call at 0116 3360 115.