PABX systems UK, also known as private automatic
branch exchange, have a long history. Today, companies carry out their internal
communication smoothly, thanks to this system, but it was not always so
efficient or manageable as it is now.
A private
automatic branch exchange is actually a telephone exchange solely for the use
of a private enterprise. The purpose of such a telephone switching system is to
provide effective communication within a large organisation. When these phone
systems were first used, an operator was needed to manage the calls but as progress
was made in the technological world, an operator was no longer necessary as the
system is now automatic.
Important Features
An
automatic switching system has many important features. First, it has an
automated attendant also called a virtual receptionist. It also has an auto
dialler, which plays a recorded message and connects the caller to
the person they want to talk to. Further, it has the additional features of
automatically distributing calls to a particular group of agents. Apart from
that, a telephone system like this also has other interesting features such as
automatic ring back or auto redial. This enables automatic dialling by the
phone and it is used usually when the original caller is trying to call someone
but the line is busy.
Call
forwarding, also known as, call diversion is another function present in
telephone switching system. They enable a call to be forwarded or directed to
another destination. Conference call is another telephony feature which is very
important for business purposes. This allows more than one called party to participate
in the conversation. Voicemail or voice message allows the exchange of voice
messages between users. Moreover, another feature called call blocking or call
screening allows the user to block incoming calls from certain telephone
numbers.
Current Advancements
Internet has now become a major role player
in telephony. So many modern telephone exchanges now use Internet Protocol to
communicate. This enables your voice to travel over the internet during a call
and not over telephone lines. This has revolutionized the world of
communication because now it means that if there is an internet connection then
you can easily make or receive a call and that you can now make very cheap
phone calls to international destinations.
PABX systems UK had
originally started as a telephone exchange system with an operator but have now
entered the 21st century with myriad features and have evolved even
further with the help of the internet. For more information, visit Rent Business Phones or call at
0116 3360 115.