Gone are the days when land-line was the
only option with the businesses. Internet has introduced thousands of
opportunities to have advanced and smooth phoning system for better
communications. VoIP has changed the face of purchasing and maintaining the
phone hardware and the copper lines. Initially, the advanced capabilities were
only available to the larger enterprises and businesses. VoIP business phone system is rid of the phoning hardware, eliminates the
technology limitations and introduced various meaningful business features for businesses
of all sizes and types.
VoIP is based on the internet connection
enabling new features like Caller ID and voice mail. It is easy to incorporate
in the corporate computer systems to allow voice mails sending and receiving
from email inboxes and turning the computers and laptops into virtual phones,
where you can take a call and record it any time. This phoning system is not
confined to the big enterprises anymore but benefits small businesses as well
with Interactive Voice Response and call queues.
VoIP benefits the company from IVR to
answer and route the inbound calls directly to the customer representative or
salesperson. Customers can wait in the call queue or request a return call when
the customer service representative is available. VoIP also benefits with
conference calling, on-hold music and messaging, unified messaging, instant
messaging, video messaging and dialing by name or number. The user has more
control over the calls than before.
All you need is a high-speed internet
connection and proper contingency planning to do if the business internet goes
down. In case of power outage or slow internet speed, you can always enable the
call continuity feature allowing the calls to reroute on the alternate numbers
of cell phones. When the power or internet is restored, you can reinstate the
normal extension routing automatically.
VoIP
business phone system offers businesses with
detailed analytic on the calls made by employees where they provide great
insight on everyday basis. VoIP system tells about the dialed calls, call
duration and average call times of every employee. Since, VoIP is
internet-based it is easy to integrate this system with mobile phones allowing
the business lines ring both on the desk phones and the mobile phones of
employees. This paves way for better connectivity and allows for efficiency and
flexibility in call handling for better customer satisfaction.
With VoIP system from Rent Business Phones you have the edge to have more flexibility and
adaptability to the continuously evolving marketing environment. This only
improves business productivity and drives additional business. It’s
comfortable, cost-effective and cheaper for businesses in UK.
